Hearing the Customer Experience through Call Quality Monitoring. The amount of work or effort expended by customers directly impacts satisfaction less is always more. The customer effort is assessed through sampling, in the same manner as traditional call monitoring, however, each call is examined to understand a little bit more about the underlying experience. Key factors that influence customer effort and ultimately, the customer experience, are identified, scored, and tracked, as seen in the follo.

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Need help ensuring that your Epic implementation initiative is completed successfully, on time and on budget? From planning stages to go-live and beyond, Ascent has you covered. In the face of change, accurate and detailed knowledge makes all the difference. Ascent can help to analytically contextualize your EMR data into actionable intelligence.